1.Open NK2 edit software
2.Open user’s .dat (autocomplete) file in this location \\77$$$wks$$$\c$\Users\userID\AppData\Local\Microsoft\Outlook\RoamCache
3.Search for MAILTO address settings
4.Change to SMTP / or delete entry that is causing the issue
5.Before saving changes ,make sure outlook is closed
6.If cannot contact user, use right click tools and kill process for outlook.exe
7.Save the .dat files (usually there are 2 auotcomplete files, and delete the old version
8. Restart the machine and test
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